PikLuv Refund & Billing Policy
Information about billing, cancellations, and refunds for PikLuv services.
1. Operated By
PikLuv™️ is a digital entertainment and AI-chat subscription service operated by Nuvera LLC.
2. Billing Overview
All payments are processed securely by our authorized billing partner, Epoch Payment Solutions, Inc. ("Epoch").
Charges on your statement may appear as NUVERA / PikLuv.com.
You must be at least 18 years old to subscribe.
3. Trial Periods
Certain plans include a 24-hour free trial.
A valid payment method is required to begin a trial.
At the end of 24 hours, your selected plan's recurring charge will begin automatically unless you cancel before the trial expires.
Canceling during the trial prevents any billing.
4. Recurring Billing & Renewal
Subscriptions automatically renew at the end of each billing cycle (monthly, quarterly, or annually, depending on your plan).
Renewal charges use the same payment method you provided at sign-up.
You can cancel future renewals at any time through your dashboard or by contacting PikLuv Support.
When canceled, service remains active until the end of the paid period.
5. Refunds
Because PikLuv provides instant digital access, all charges are final once a billing period begins.
Refunds are granted only when:
• Duplicate charges were made in error;
• A technical failure prevented access to the service and the issue was reported within 48 hours; or
• Required by applicable law or at the discretion of Epoch or Nuvera LLC.
Partial-month refunds, unused time, or dissatisfaction with content or experience do not qualify.
6. Chargebacks
Initiating a chargeback without first contacting support may result in permanent account termination and reporting of abuse to the payment processor.
To resolve any issue, email
billing@pikluv.com
before disputing a charge.
7. Cancelation Procedure
Log into your dashboard → Settings → Billing → Cancel Subscription, or
Email
support@pikluv.com
with the subject line "Cancel Subscription."
Cancellations are processed immediately and confirmed by email.
8. Customer Support & Contact
For billing, refunds, or account questions:
📧
billing@pikluv.com
📞 Epoch Customer Service: [Epoch’s official support link or phone number]
9. Governing Law
This policy is governed by the laws of the State of [Your State], USA.